Job Details

Client Success Manager

Company name

Thomson Reuters

Organization Type

In-House

Job Type

Attorney

Valid Through

Sep 25,2019

Posted on

Jun 12,2019

Years of Experience

3-5 yrs required

Location

Seattle, WA, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Corporate >> Corporate - General
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Client Success Manager
The candidate will act as the general manager of a portfolio of Tracker clients by developing and implementing strategies to protect the portfolio from risk, accelerate client initiatives, manage relationships and expand Tracker use. Engages clients to provide basic to moderately complex advice and consulting around our products for the purpose optimizing the client experience and maximizing revenues. Implement methodology for portfolio assessment to identify risks and opportunities with a focus on preserving revenue through annual renewals. Develop and execute strategies to help clients get more value from Tracker. This includes proposing services solutions to clients and achieving a measurable goal for number and revenue from services engagements. Provide advice and supply best practices to improve legal department operations and initiatives. Establish and maintain long term customer relationships. Liaise within the business to resolve challenges clients are facing and improve the overall customer experience. Must have Bachelor's degree. JD degree and/or MBA required. Should have 3-5 years of related work experience. Must have strong understanding of legal department operations. Should preferably have 2 years of working as a Client Success Manager or Account Manager role for a SaaS solution, or 2 years working with an e-billing/matter management system or SaaS solution.

Additional info

ref: JREQ127904.

Company info

Hiring Coordinator
Thomson Reuters
610 Opperman Drive
Eagan, MN 55123

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