Support PDF,DOC,DOCX,TXT,XLS,WPD,HTM,HTML fils up to 5MB
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Fulfillment Specialist The candidate will develop strong relationships with internal/external customers, vendors and jurisdictional agencies. Perform searches, document retrieval and/or filings at all jurisdictional levels. Assist internal/external customers and/or vendors with order fulfillment and problem resolution. Understand and explain firm service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors. Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results. Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction. Assist customers, team members and/or vendors with training on all firm products, jurisdictional requirements and company databases while using a consultative approach. Foster teamwork in support of reaching individual and team performance goals, as well as offer helpful hints and share best practices across team or wider group. Must have 2+ years of paralegal, title/abstracting, commercial banking and/or related experience along with a strong customer service background. Should have Bachelor's degree from an accredited college/university or equivalent work experience. Proficient with Microsoft Office Suite applications including Word, Excel and Outlook is required. Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal is needed.
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