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Child Support Officer Ii

Full-time 4 views
Company Texas Office of the Attorney General, Child Support Location Temple, TX, United States

Government

Legal Staff

USD
3333
Monthly

Full-time

Legal

Nov 02, 2022

Feb 15, 2023

Sep 08, 2022

Profile

Child Support Officer II
The candidate works involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries. Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Negotiates out-of-court settlements and agreements with parties (CSO II only). Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures, and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity. Graduation from high school or equivalent experience is required. Bachelor's degree from an accredited college or university is required; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. Typing skills of 35+ WPM is required.

Salary
USD 3333 Monthly

Additional info

Req ID: (22-0896) (00026657)

Company info

Hiring Coordinator
Texas Office of the Attorney General, Child Support
3009 Saulsbury Drive
Temple, TX 76504-2273

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