Job Details

Director, Mediation Services

Company name

Cora Services, Inc.

Organization Type

Public Interest

Job Type

Non-practicing Attorney

Date Last Verified

Jun 01, 2020

Valid Through

Sep 14, 2020

Posted on

May 21, 2020

Years of Experience

5-7 yrs required


Philadelphia, PA, United States

Employment Type



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Director, Mediation Services
Responsibilities: Uphold the mission, vision and values of CORA Services, which includes valuing all individuals, supporting the individual's potential for growth, and enhancing a programmatic service system approach. Oversee all aspects of Mediation Services operations, which includes service delivery, policy/procedure development/updates, contract compliance, quality assurance, and record keeping; ensure that all funding mandates and reporting requirements are met in accordance with the agency's mission, goals, values and philosophy. Communicate and collaborate with senior staff and support departments regarding program services and operations, which includes: Contributing to overall agency strategy and vision in partnership with senior staff. Partnering with Human Resources to hire and train new staff. Collaborating with Finance to prepare and manage program budgets. Working with Marketing and Development to promote Mediation Services to the community. Develop and maintain strong relationships with funding sources, program partners, other agencies and community groups in order to facilitate agency service goals and remain informed of developments outside of the agency. Promote access to Mediation Services through active outreach and engagement with families and community members, schools, community organizers, and service providers. Participate in the development and implementation of Exponent Case Management (ECM) outcomes measurement/management system. Utilize data to drive programmatic, process and system improvement. Engage in mediation services with clients as needed. Contribute to the preparation of program proposals/grant applications and review and negotiation of contracts. Perform other duties as assigned by the Chief Executive Officer, as needed.

Qualification and Experience

Qualifications: Master's or advanced degree in Law, Nonprofit Management, Business, or related field. 5-7 years of supervisory and/or administrative experience in human service agency required, which includes supervision of others, direct service and program planning. Experience with mediation and/or restorative justice services; mediation training a plus. Demonstrated program and contract management skills essential. Proven ability to supervise and manage staff. Exceptional interpersonal and oral and written communication skills. Strong strategic thinking, problem solving, and organizational skills. Ability to establish and maintain effective working relationships with other staff members, clients, visitors and personnel from other agencies and service centers. Ability to maintain high confidentiality. Ability to work proficiently in Microsoft Word, Excel and Outlook.

Company info

Hiring Coordinator
Cora Services, Inc.
8540 Verree Road
Philadelphia, PA 19111

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