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Years of Experience
Date Last Verified
ProfileSenior Complaints Counsel - Card Legal The candidate will advise business partners on the handling of sensitive, higher impact or higher risk customer complaint cases, all while receiving an unequalled introduction to all aspects of company's credit card business. Will (1) identify key trends in customer experience and litigation/regulatory activity; (2) advise business partners on the improvement of financial products and the development of new products; (3) address broader legal questions that are identified through the analysis of individual customer experiences; (4) provide related guidance to stakeholders within Compliance, Legal, and the business; and (5) develop written complaint responses that are provided to customers, state and federal regulators, and opposing counsel.
Qualification and Experience
The candidate should have a J.D. degree with State Bar admission. Must have 3+ years of law firm experience OR 3+ years of government experience OR 3+ years of in-house legal department experience. Should preferably have 5-7 years of experience in-house legal department or other work setting supporting clients in financial service industry. Should preferably also have 5-7 years of experience on consumer regulatory matters. Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, Fair Credit Reporting Act and Equal Credit Opportunity Act is required.
Job ID: R43823
Capital One Financial Corporation
1680 Capital One Dr.
McLean, VA 22102