Job Details

Senior Client Relationship Manager

Company name

Organization Type

Law Firm

Job Type

Legal Staff

Date Last Verified

Jan 12,2019

Valid Through

Apr 27,2019

Posted on

Jan 11,2019

Years of Experience

Min 5 yrs required


Chicago, IL, United States

Employment Type



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Senior Client Relationship Manager
The candidate will set the Account Management strategy and processes for the US based Global ‘Focus’ key accounts. Manage up to 8 Global Focus Clients. Run account meetings and plans for Focus Clients. Complete pitches and panel tenders as required. Actively set up and attend client relationship meetings including new BD meetings with key client contacts. Deliver training on client relationship and sales techniques. Assist in the creation and delivery for the Board of the client relationship strategy. Lead as one of the core team members of the senior marketing and business development team in US offices. Ensure compliance with all internal and external requirements (e.g. Microsoft Dynamics, compliance with panel terms, reporting). Develop use/roll-out of new technology to assist client relationship development, e.g. implementation of Microsoft Dynamics 365, use of LinkedIn Sales Navigator licenses. Manage one Senior Coordinator to support your role. Should have ability to effectively and respectfully communicate with other staff, lawyers, management and clients through written correspondence, surveys, memos, etc. Should have ability to deal professionally with internal and external clients on all levels. Should have ability to adapt to changing work priorities, work flow and work assignments.

Qualification and Experience

The candidate should have a Bachelor's degree. Should have 5+ years' CRM experience, preferably in a professional services environment. Should have Strategy and/or consultancy experience creating/developing sales/CRM processes.

Company info

Hiring Coordinator
Bryan Cave Leighton Paisner LLP
161 North Clark Street
Suite 4300
Chicago, IL 60601-3315


"Best firm in the County"

Current Employee - Reviewed on December 16, 2017

Keep an open mind and work hard and they will make sure your time spent is worth it.

Pros : My 3 months here at Bryan Cave LLP have seemed so much longer than that! They treat me like family and every day is a joy to come into work.
Cons : There is so much to be done it cannot be finished in a single day, but they accept that fact.
Current or former employee? : Current Employee

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