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ProfileChild Support Officer IV Duties: The candidate takes appropriate case action to locate absent parents, establishes paternity for children born out-of-wedlock, establishes or enforces child/medical support obligation, and initiates case closure. Conducts detailed in-office investigations to locate parties, verifies employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from non-custodial parents who owe past due child/medical support. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken utilizing the appropriate agency tools, including Texas Child Support Enforcement System (TXCSES), and case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulations. Assesses child support cases to determine appropriate action. Provides training and technical assistance to office staff. Supervises office staff in the absence of the office manager and/or supervisor. Explains Child Support Program policies, procedures and regulations to customers. Responds to complex customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Attends work regularly in accordance with agency leave policy. Complies with all agency policies and procedures, including applicable security and safety rules, regulations and standards. Performs related work as assigned.
Qualification and Experience
Qualifications: Graduation from high school or equivalent. Graduation from an accredited four-year college or university; may substitute full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience for the required education on a year-for-year basis. 2 years full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience of which 1 of the 2 years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required. Knowledge of investigative practices and techniques. Knowledge of child support policies, procedures and processes. Skill in effective oral and written communication. Skill in negotiating and interviewing. Skill in using a computer for word processing and data entry/retrieval. Skill in establishing and maintaining effective working relationships with other employees and the public. Ability to Type 35 wpm.
Preferred Qualifications: Graduation from an accredited four-year college or university. Ability to read, write, speak Spanish.
POSTING NUMBER: 18-0374
Texas Office of the Attorney General
300 West 15th Street
Austin, TX 78701