Senior National Service Officer

Profile

Senior National Service Officer The candidate will manage all VA (Department of Veterans Affairs) claims obtained in the field and manage and maintain all appealed claims to include the full jurisdiction of claims at the Board of Veterans Affairs. Will develop relationships with DOD, VBA and VHA leadership to ensure timely and professional care and treatment of warriors and to ensure timely resolution of all claim related issues. Remain current with all VA and DOD laws, regulations, and benefit. Maintain and update all organizational intranet electronic tracking systems and demonstrate a high accuracy outcome. Develop community support and to speak on behalf of organization. Assist in all grassroots efforts and support specific campaigns as needed. Maintain and prepare briefs for all pending appeals located at Board of Veterans Appeals. Review administrative errors or other documents being prepared for submission to Central Office for consideration. Conduct pre-hearing and post hearing interviews. Conduct hearings at the Board of Veterans Appeals. Develop relationships that will foster and engage warriors and caregivers with organization programs. Maintain yearly VA laws and regulations certification. Provide mentorship and training to less experienced service officers.

Qualification and Experience

The candidate should have high school diploma or GED. Bachelor's degree in government affairs, social work, or a related field preferred. Must have 5+ years of experience as a Veterans Benefits advocate. In lieu of advocate experience, J.D. degree will be considered. Experience working appeals at the Board of Veterans Appeals required. Demonstrated proficiency in developing and providing training on complex benefits related topics is needed. Should have extensive knowledge and experience involving all DOD programs and VA laws and regulations. Extensive knowledge of the Appellant Process is essential. Should be highly proficient in all aspects of Salesforce to include running reports and analyzing data. Must have ability to develop complex training material and provide effective issue specific training to staff and warriors.

Additional info

Job ID: 11673, 11672

Company info

Hiring Coordinator
Wounded Warrior Project, Inc.
4899 Belfort Road,
Suite 300
Jacksonville, FL 32256