Job Details

Tax Expert CPA Seasonal Remote

Company name

Intuit, Inc.

Organization Type

In-House

Job Type

Non-practicing Attorney

Date Last Verified

Mar 19,2019

Valid Through

Jul 02,2019

Posted on

Feb 05,2019

Years of Experience

Min 3 yrs required

Location

Norcross, GA, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Tax >> Tax - General
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Profile

Tax Expert - CPA - Seasonal Remote
The candidate will help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations. Will create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries. Document customer interactions.

Qualification and Experience

The candidate must possess active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws. Must possess active PTIN (Preparer Tax Identification Number). Must have 3 years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software. Professional Circular 230 judgement is required. Audit experience a plus (IRS and state tax authorities). Proficient with technology; solid knowledge of computer operations and software is required. Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring is required. Bilingual (English/Spanish) communication skills (written & spoken) a plus.

Company info

Hiring Coordinator
Intuit, Inc.
5720 Peachtree Pkwy.
Norcross, GA 30092

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