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Years of Experience
Date Last Verified
Director of External Fraud Investigations The candidate will be responsible for leading a large and complex investigative division focused on external persons committing illegal acts without the knowledge or assistance of U.S. Bank employees. Actions may be in-person or digital and may be targeted at compromising U.S. Bank systems or defrauding U.S. Bank customers. The Director ensures all external fraud investigative teams comply with internal standards and regulatory requirements. Will be responsible for managing a remote staff of approximately 75 FTE, to include 6 Managers. The subordinate teams are responsible for complex external fraud typologies, such as ATM skimming, ACH fraud, Elder / Vulnerable Adult Fraud, and Business Email Compromise. Will report to the Director of Fraud Investigations and partner with other Fraud Investigations Directors (i.e., Internal and Credit Card) to help drive a culture of compliance. Primary responsibility will be the timely and accurate filing of any/all Suspicious Activity Reports (SAR) for subordinate teams. Further, the Director of External Fraud Investigations will continuously monitor and escalate significant investigative matters to the Director of Fraud Investigations for situational awareness and potential further escalation. The Director of External Fraud Investigations will monitor employee performance and identify and implement improvements within External Fraud Investigations. This will include the complete centralization and standardization of all investigative teams. He or she will be solution-driven and work with a sense of urgency to quickly identify and resolve performance issues that arise. Organizational improvements should encompass the identification and implementation of related procedures and guidelines, performance metrics, reporting, and technology. Will focus on the ongoing development of our employees, from training, coaching, to providing growth opportunities. He or she will also ensure all mandatory training and performance evaluations for staff members are completed on time.
Qualification and Experience
The candidate should have Bachelor's degree, or equivalent work experience. A Bachelor's degree required; relevant graduate degree a plus (e.g. MBA, JD, Masters of Criminal Justice). Certified Fraud Examiner (CFE), Certified Anti Money Laundering Specialist (CAMS), Certified Financial Crimes Specialist (CFCS), Certified Regulatory Compliance Manager (CRCM) and related designations a plus. Must have 15+ years of experience in an applicable risk management environment. 15 years of professional experience leading teams in a fraud, cyber-fraud, compliance or risk environment of the financial services industry or 12+ years financial investigations experience in Federal, State or local law enforcement. Investigative experience a plus. Demonstrated autonomy and high-level capability leading large teams investigating financial services and corporate-related crime, including to, investigations involving external fraud, elder fraud, and cyber-related fraud is desired. Demonstrated management experience required with demonstrated ability to develop leadership and management skills in coaching and developing people at all performance levels via established performance objectives, regular feedback, and appropriate recognition is preferred/ Demonstrated and significant experience interfacing with and providing guidance to local, state and federal law enforcement concerning detected suspicious activity concerning customer accounts; day-to-day accountability for concurrently leading multiple investigative teams and the ad-hoc review of Suspicious Activity Reports (SAR) to support investigative findings and for adherence to regulatory requirements is desired. Proven experience in coordinating multiple, simultaneous case referrals with local, state and federal law enforcement and providing litigation support, to include court testimony, as appropriate is preferred. Responsible for maintaining constant awareness of the ever-evolving financial crimes environment both internally and externally; active involvement in several industry-wide intelligence sharing and networking initiatives is preferred. Must possess a general understanding of the applicable local, state (Penal Code) and federal statutes (Title 18) that relate to fraud, forgery, computer crimes, identity theft, elder abuse, crimes against persons and property. Demonstrated experience assisting senior management to drive change and influence policies, controls and surveillance methodology across multiple bank business channels is desired. Experienced and comfortable in delivering both planned and ad hoc presentations; able to secure the support of senior management at the highest levels through sound communication and interpersonal skills is preferred.
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