Job Details

Case Manager

Company name

JAMS. 

Organization Type

In-House

Job Type

Legal Staff

Date Last Verified

Aug 10, 2021

Valid Through

Nov 23, 2021

Posted on

Jul 22, 2021

Years of Experience

Min 1 yrs required

Location

San Jose, CA, United States

Employment Type

Full-time

Industry

Legal
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Profile

Case Manager
The candidate provides case management services and administrative support to COMPANY panelists (judges and attorneys) and professional service and support to COMPANY clients. Case Manager collaborates with the panelists to develop and administer their ADR practice; CM maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities. Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager. This support includes, but is not limited to, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met. A bachelor’s degree, preferred, or a paralegal certificate which requires two or more years of education. At least two years of comparable work experience in administration; legal experience and/or client service experience, a plus. For internal candidates, proven ability as a Case Coordinator or similar position for a minimum of 1 year.

Additional info

ID: 2021-1263

Company info

Hiring Coordinator
JAMS.
160 W. Santa Clara Street
Suite 1600
San Jose, CA 95113

   

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