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Victims Advocate The candidate completes all necessary paperwork including client logs, crisis sheets, information and referral intake, discharge forms, and all other required paperwork, inspects forms for accuracy. Answers crisis line to converse and assesses caller’s appropriateness for admission to Harbor House or makes referral to other suitable community agency. Answers business line and conveys messages to staff or forwards to appropriate department. Attends and provides input to agency meetings, as assigned. Supervises clients and assists in the cleaning of the shelter. Cooperates in maintaining coverage for the Domestic Violence Shelter, which requires coverage seven (7) days per week and up to twenty-four (24) hours per day. Promotes the efficient and effective use of Agency resources, including both labor and consumable supplies. Complies with and supports others in complying with the Policies and Procedures of the organization. Observes all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies. Assumes responsibility for being knowledgeable about client rights, ADA and the procedures governing them. Provides support to residents by listening and being empathic, assist in safety planning. Have knowledge in the use of Hispanic interpreters and use of the Sorensen system for the deaf population. Provide linkage and referral services to residents when needed, assist in teaching needed skills related to activities of daily living, and advocate for resident as needed. Handles crisis situations in a calm, quick and efficient manner and when necessary calls the Residential Manager, Case Manager, Counselor, 911 or the appropriate authorities as the situation demands. Interacting appropriately in a host setting and working cooperatively with staff members. Promote positive staff/client interactions through role modeling and teaching. Creating a welcoming and calming atmosphere and role modeling effective conflict resolution. Ability to maintain appropriate professional and personal boundaries with staff and clients. Relates to other persons and tolerates personal differences in values and opinions which include sensitivity to PFCS service population’s cultural and socioeconomic characteristics and treatment needs. Responsible for transporting clients when needed to appointments or meetings using company van or personal vehicle. Maintains regular and reliable attendance. May be involved in the planning, organization, and implementation of special Domestic Violence related events or department specific projects or seasonal program changes. In times of need, may be asked to complete related duties other than those indicated above as assigned by their supervisor. Attend required training in trauma informed care, LGBTQ population, victim advocacy skills, legal advocacy skills, BASIC training, ADA, Ethics, Cultural Diversity, Hispanic Population, other underserved groups, Parent Mentoring/Nurturing Parent Model, and other trainings as assigned. Have knowledge in assisting a victim with filing for a protection order and accessing the VINE system. Track and log outcomes data in the electronic record. Manage and monitor the security of the home, tending to the monitors, driveway sensors, cameras, etc to insure victim safety and timely alert to law enforcement should an abuser approach the property. Must have Associates Degree or enrollment in college with a major in sociology, psychology, criminal justice or related field; or appropriate work and/or life experience.
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