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ProfileChild Support Officer II Duties: The candidate takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Negotiates out-of-court settlements and agreements with parties. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Works overtime as needed. Provides excellent customer service. Uses personal vehicle for business-related travel, if appropriate. Attends work regularly in accordance with agency leave policy. Complies with all agency policies and procedures, including applicable security and safety rules, regulations and standards. Performs related work as assigned.
Qualification and Experience
Qualifications: Graduation from high school or equivalent. Graduation from an accredited four-year college or university; may substitute full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience for required education on a year-for-year basis. Skill in interviewing and negotiating. Skill in effective oral and written communication. Skill in using a personal computer for word-processing and data entry/retrieval. Skill in basic mathematical computations. Ability to type 35 wpm.
Preferred Qualifications: Graduation from an accredited four-year college or university. Knowledge of investigative practices and techniques. Ability to read, write, and speak English and Spanish.
POSTING NUMBER: 18-0207