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Organization TypeLaw Firm
Date Last Verified
ProfileClient Services Representative / Legal Assistant The candidate will build lasting relationships and provide support for clients throughout the claims process. Will consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained. Take approximately 50-75 calls per day in a professional call center environment. Focus on retention of every client while providing excellent customer service. Solve problems and maintain confidentiality. Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system. Confidently address client's concerns and complaints including those of upset clients. Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately.
Qualification and Experience
The candidate should preferably have some college degree or equivalent combination of education and experience. Legal assistant, legal secretary, paralegal or other legal experience also preferred. Must have customer service experience. Strong communication skills, both oral and written, are required. Active listening skills are needed. Should have 45+ wpm typing speed. Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees. Call center experience desired. Spanish speaker also preferred.
Heard & Smith, L.L.P.
Social Security Disability Veterans Disability Law 10715 Gulfdale St.
San Antonio, TX 78216