Job Details

Call Center Representative/paralegal

Company name

Leidos 

Organization Type

In-House

Job Type

Legal Staff

Date Last Verified

Aug 22, 2021

Valid Through

Dec 05, 2021

Posted on

Jul 18, 2021

Years of Experience

Min 1 yrs required

Location

Washington, DC, United States

Employment Type

Full-time

Industry

Legal
Practice Area
Health Care >> Health Care
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Profile

Call Center Representative/Paralegal
Duties: Assists in resolving complaints alleging violations of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) including access, health information privacy, and security complaints. Assist in the receipt and evaluation of new complaints. Process Civil Rights and Privacy complaints by responding to correspondence and phone calls. Retrieve calls from hotline and enter into call log, answering calls and interact with customers about complaints or other inquiries. Direct calls to the proper case receipt personnel or re-direct calls to OCR, HHS, or other governmental offices as appropriate. Perform detailed analysis of case intake data including following-up in cases of incomplete data to assemble required details to finalize the intake process. Follow OCR Case Resolution Manual (CRM) and other policies to complete case intake actions adhering to civil rights and privacy statutes and policies. Conducts administrative work associated with the disposition of health information privacy and security complaints including preparing and mailing closure letters. Support HQ and/or Regional staff in conducting investigations. Perform other tasks in support of OCR’s complaint resolution process.

Qualification and Experience

Qualifications: Bachelor’s degree, paralegal certificate, or equivalent experience. Extensive telephone call center and customer service experience. Outstanding written and oral communication skills. Experience managing a busy caseload; Ability to offer measured responses to the general public; Ability to work effectively in a busy environment; Proficient in Microsoft Office and familiarity with a variety of computer applications including databases (such as document review and file management systems), spreadsheets, and scanning; Ability to work independently and within a team; Preferred Qualifications:. Customer service background; English + Spanish bi-lingual. Familiarity with HIPAA, Health Law, Medical Records terminology. Experience working in a law firm and/or government environment; Strong interest in civil rights and/or health information privacy and security.

Additional info

Job #: R-00061135

Company info

Hiring Coordinator
Leidos
1120 VERMONT AVENUE, NW
SUITE 300
Washington, DC 20005

   

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