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Paralegal The candidate will be responsible for researching, interpreting guidelines within the Mortgage Servicing Industry. Will perform factual analyses for updates to processes to comply with regulatory, and internal guidelines. Respond to customer complaints. Compose detailed factual narratives summarizing results of analysis and present to management for review. Perform root cause analyses of all discovered errors in order to identify areas requiring development or enhancement of training, policy, or procedures. Work with line of business in updating forms and policies and procedures to accomplish changes in processes. Perform other duties as assigned. Must have working knowledge of federal and state laws and guidelines pertaining to mortgage servicing (RESPA, CFPB, etc.). Should have working knowledge of risk management. Must have advanced knowledge of servicing related systems (e.g., MSP and LPS Desktop). College degree, 3+ years of work experience in Mortgage Servicing or Banking industry preferred.
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