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Dispute Resolution Specialist The candidate will support a major automotive manufacturer in the dispute resolution process by communicating with customers and responding to customer claims. Will provide comprehensive analysis of claims, assessments and action plans, and ensure compliance with federal and state consumer laws. Responding to customer claims in both verbal and written form. Investigating customer claims, gathering necessary information/documentation (e.g., technical reports, warranty history, repair orders, purchases and other documents). Increasing customer satisfaction by quickly resolving dispute claims. Ensuring compliance with federal and state consumer laws. Collaborating and working with other automotive business partners. Making decisions based on review and evaluation of liability and risk. Ensuring the accuracy and timeliness of customer settlement payments. Paralegal certificate/experience is preferred. Experience in customer service required. Must have knowledge of dispute resolution methods. Computer, online resource navigation and Microsoft Office proficiency required.
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