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Legal Staff Paralegal in San Antonio, TX

Heard & Smith, L.L.P. Sep 18,2019 Jul 30,2019 Location San Antonio TX
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Law Firm

Legal Staff

Corporate - General

Profile

Client Services Representative/Legal Assistant The candidate will have the opportunity to build lasting relationships and provide support for clients throughout the claims process. Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained. Take approximately 50-75 calls per day in a professional call center environment. Focus on retention of every client while providing excellent customer service. Solve problems and maintain confidentiality. Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system. Confidently address client’s concerns and complaints including those of upset clients. Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately.

Qualification and Experience

The candidate should have Some College. Degree preferred; or equivalent combination of education and experience. Must have customer service experience. Should have strong communication skills, both oral and written. Must have active listening skills. Minimum 45 WPM typing speed is required. Must have multi-tasking skills and the ability to work well under pressure. Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees. Call Center experience preferred. Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred. Spanish speaker preferred.

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