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Case Manager The candidate will provide Child Support Services by managing a caseload to obtain results for customers that include establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations. Will analyze case information and take next steps pursuant to State policies and procedures. Conduct interviews/collect DNA samples/negotiate consents/refer to community services. Prepare legal documents and correspondence related to a case. Work state system prompts to keep case information current and support automated case actions. Perform annual reviews on assigned cases. Perform initial locate activities. Track own performance through special reports. Receive, evaluate, and resolve customer problems and complaints. Update state system with appropriate new information and records detail of customer contacts. Take all actions available to resolve customer concerns. Other related duties as assigned. Associateâ€™s degree or Paralegal Certification preferred. 2+ years of experience in legal environment or government case processing; public contact experience preferred. Education can be substituted for years of experience. Must have demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.
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