Support PDF,DOC,DOCX,TXT,XLS,WPD,HTM,HTML fils up to 5MB
Date Last Verified
Years of Experience
Qualification and Experience
Qualifications: High school diploma or equivalent and 2+ years technology-related experience preferably in a large legal or professional services firm; or equivalent combination of education and experience. Proficiency working with the Firmâ€™s application software suite which includes, MS Office 2010, Outlook 2010, VMWare, Citrix, iManage, SCCM Remote, Blackberry, iPhone and Android devices. â€œHands onâ€ experience and knowledge of MS Windows 7 administrative/support tools. Active Directory, LAN/WAN, TCP/IP. DHCP, and DNS preferred. Proactive, with the ability to identify, define, and analyze detailed support issues and problems, and to recommend and implement solutions. Ability to interpret technical instructions in mathematical or diagram form and apply mathematical concepts to practical situations. Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of desktop support in a Windows 7 networked environment in order to provide technical assistance and problem resolution to the various Firm applications and systems. Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research. Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions. Ability to provide technical support and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the positionâ€™s responsibilities. Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, eâ€‘mail, or verbally.
Katten Muchin Rosenman LLP.
575 Madison Avenue
New York City, NY 10022-2585
Current Employee - Reviewed on December 18, 2017
Consider paying people more to keep them from leaving to higher paying jobs when they get tired of the low pay here.Pros : Ever since my first day here if I have ever had an issue I have been able to quickly resolve it without drama.