Job Details

Support Analyst

Company name

Organization Type

Law Firm

Job Type

Legal Staff

Date Last Verified

Mar 01,2019

Valid Through

Jun 14,2019

Posted on

Jan 11,2019

Years of Experience

Min 2 yrs required


New York City, NY, United States

Employment Type



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Support Analyst
DUTIES: Provide general problem solving and assistance on diverse software applications, network infrastructure, and computer hardware systems. Provide technical assistance by responding to end user problems regarding hardware or software errors, malfunctions, or questions about applications. Escalate hardware, software, and network issues to third-party personnel or individuals in other Firm offices as appropriate, and work directly with such individuals in problem resolution, identification, and implementation. Develop and maintain technical working relationships with similar positions in other Firm offices in order to gain/impart knowledge transfer on Firm systems. Provide technical support for a variety of client/server applications including, but not limited to, MS Windows 7, MS Office 2010, VMWare, Citrix, Exchange/Outlook 2010, SCCM Remote Tool, iManage, InterAction, departmental applications, Blackberry/RIM, iPhone and Android devices. Provide technical support for current and future network infrastructure products. Contact vendors as necessary to troubleshoot issues. Track and document support activities and assets using the help desk call tracking system. Recognize, troubleshoot, and diagnose computer, printer, software, and network connectivity problems. After-hours support is managed on a rotating basis.

Qualification and Experience

Qualifications: High school diploma or equivalent and 2+ years technology-related experience preferably in a large legal or professional services firm; or equivalent combination of education and experience. Proficiency working with the Firm’s application software suite which includes, MS Office 2010, Outlook 2010, VMWare, Citrix, iManage, SCCM Remote, Blackberry, iPhone and Android devices. “Hands on” experience and knowledge of MS Windows 7 administrative/support tools. Active Directory, LAN/WAN, TCP/IP. DHCP, and DNS preferred. Proactive, with the ability to identify, define, and analyze detailed support issues and problems, and to recommend and implement solutions. Ability to interpret technical instructions in mathematical or diagram form and apply mathematical concepts to practical situations. Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of desktop support in a Windows 7 networked environment in order to provide technical assistance and problem resolution to the various Firm applications and systems. Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research. Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions. Ability to provide technical support and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position’s responsibilities. Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, e‑mail, or verbally.

Company info

Hiring Coordinator
Katten Muchin Rosenman LLP.
575 Madison Avenue
New York City, NY 10022-2585


"A Great Firm"

Current Employee - Reviewed on December 18, 2017

Consider paying people more to keep them from leaving to higher paying jobs when they get tired of the low pay here.

Pros : Ever since my first day here if I have ever had an issue I have been able to quickly resolve it without drama.
Cons : The pay here isn't the best for what we are doing and people often leave fairly quickly because of that.
Current or former employee? : Current Employee

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