Job Details

IT Trainer

Company name

Organization Type

Law Firm

Job Type

Legal Staff

Date Last Verified

Jan 12,2019

Valid Through

Apr 27,2019

Posted on

Jan 11,2019

Location

Los Angeles, CA, United States

Employment Type

Full-time

Industry

Legal
  Employer Sponsored Job (Free to apply to)
 
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Profile

IT Trainer
Candidate will: Planning of training and communication of large technical rollouts. Work with the IT Managers and Directors to coordinate training needs for their groups based on new project plans. Work in collaboration with the Project Manager to plan, track, and update tasks related to training and communication of large technical rollouts. Work in collaboration with the Senior Trainer to plan, track, and update tasks related to training and communication of large technical rollouts. Onboard, train and collaborate with contract IT Trainers and other technical vendors. Determine the need for training by evaluating the needs of the attorneys and staff. Liaise with managers and attorneys to assess individual and/or group training needs, providing feedback, recommendations, and follow-up support for further training. Work with the User Support Analysts to determine trends in help desk tickets and determine if there is a need for training as a result. Prepare, develop, plan, and organize course materials (including handouts, manuals, exercises, email tips and quick reference guides) on existing core applications, and new product rollouts. Develop training curriculum for super-users of technology, including the User Support Team. Responsible for scheduling training sessions. Provide firm-wide training in accordance with the needs of the firm. Schedule and train new hires on software and hardware used by the firm. Offer just-in-time training to legal professionals designed to improve their practices. Conduct specialized training workshops to raise technical proficiency of staff, attorneys, and other firm end-users. Conduct regular training workshops to reduce call volume into the firm’s help desk. Address training needs of other administrative departments in real-time. Design distance learning and Computer Based Training modules, as appropriate. Constantly evaluate and determine gaps in knowledge and determine the need for training.

Additional info

Send resume and cover letter.

Company info

Hiring Coordinator
Munger, Tolles & Olson LLP
355 South Grand Avenue
35th Floor
Los Angeles, CA 90071

Review:

"Great Pay and Excellent Flexibility "

Current Employee - Reviewed on December 18, 2017

I would like to see more events occur throughout the year, such as Christmas parties, to help bring together our front desk staff with the attorney's.

Pros : The work here is very interesting and our team is very accommodating and professional in all regard's. I have also found the flexible hours to be very beneficial as well.
Cons : There can be some friction between the front desk staff and the attorney's but this tends to be somewhat commonplace at most high end firms from my personal experience.
Current or former employee? : Current Employee

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