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Years of Experience
Date Last Verified
Project Manager The candidate will oversees the administration of class action litigation. PMs are the face of firm's to clients and as such are accountable for the client relationship. Internally, will coordinate with key departments including: Sales, Data Services, Web Development, Print/Mail Services, Call Center, Disbursements, Claims, Finance, and Legal. Ensure client satisfaction with project deliverables. This position acts largely as an account executive while overseeing one or more Project Coordinator(s) or other support functions. Responsiveness to communication and correspondence; timeliness and accuracy of information provided to clients; ability to listen and understand client needs and anticipate obstacles to client satisfaction; ability to represent client’s needs internally. Timely and accurate execution of project deliverables, key milestones and tasks; oversight of the Settlement Agreement or other mandates/milestones; ability to drive deadlines with quality outcomes; ownership and accountability of the overall delivery for the client. Meet billable hour goals and ensure subordinates also meet targets for utilization and quality. Strive to meet the needs of the client while building internal relationships; understand and learn the business areas that we depend on; support new efforts and approaches; foster an environment of continuous improvements through implementation of feedback & lessons learned. Manage escalations from various departments to ensure timely and accurate resolution and a superior client experience; proactive identification of trends, issues and execution of a mitigation plan to correct root cause. Ability to identify important quality trends and to implement improvements; willingness to problem solve to identify root cause; provide feedback and coaching to the team where appropriate. Timely and accurate invoicing to the clients; proactive identification of potential errors; validation and ownership for accurate invoicing to contract; timely communication of changes to Finance; timely collection of past due invoices; close monitoring of project to budget. Accurate forecasting of planned revenue based on anticipated stages of work. Oversight of direct reports including interviewing and hiring, training and ongoing development; effective delegation and engagement; modeling leadership behaviors and appropriately addressing disciplinary issues when necessary.
Qualification and Experience
The candidate must have 3+ years of account management, client services and/or project management experience; preferably with budget responsibility for the project. Exceptional communication skills are required. Must be comfortable speaking to all levels within an organization internally and externally. Must have excellent computer skills (hardware/software/terminology). Exceptional planning and organizational skills is required. A Bachelor’s degree or equivalent experience is required. Previous leadership experience with responsibility for basic supervisor duties (hiring, developing, disciplining staff) is preferred. Background in banking or financial services; previous class action administration is preferred. Paralegal experience is also highly desirable.
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