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Child Support Officer II The candidate takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Negotiates out-of-court settlements and agreements with parties (CSO II only). Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other statesâ€™ IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity. Graduation from an accredited four-year college or university is preferred. Investigative practices and techniques is preferred. Graduation from high school or equivalent is needed. Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, credit collections, investigations, legal assistant, legal secretary, or IV-A eligibility specialist is needed. Skill in interviewing and negotiating is essential. Skill in using a personal computer for word-processing and data entry/retrieval is advantageous. Skill in basic mathematical computations are essential. Ability to proficiently read, write, and speak Spanish is preferred.
POSTING NUMBER: 18-0461
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