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Organization TypeLaw Firm
Years of Experience
ProfileManaging Paralegal Duties: Collaborates closely with the Managing Attorney. Provides support that enables the Managing Attorney to manage client portfolios from start to finish. Manages non-attorney, administrative staff in performing a variety of tasks to support either the default process or the bankruptcy process. Holds Team Leads accountable for day to day management and results for their teams. Day to day issues and problems are resolved in a timely manner. Oversees and directs general training as well as training on new client directives. Procedures, policies and practices are managed, updated and communicated to the teams. Work completed is compliant with internal and external policies, procedures standards and regulations. Client systems are updated to reflect all client communications. Staff performance is formally recognized through performance evaluations, acknowledgements and alerts. Approves staff evaluations, acknowledgements and alerts. Recommends compensation changes. Fosters a supportive work environment. Manages the timely recruiting of new hires. Troubleshoots and ensures that issues and inconsistencies are identified and resolved; ensures that corrective action is taken in a timely manner. Ensures that firm standards are being implemented, followed and upheld. Sets high standards for client service, quality and communications; maintains productive relationships. Reviews team performance against client directives. Responds to and resolves client inquiries and issues in a timely manner. Establishes a strong follow-up system to ensure deadlines are not missed. Ensures proper calendaring of appearances and deadlines. Reports metrics to upper level management. Follows up with clients, opposing counsel and third parties on unfulfilled requests. Interacts and corresponds with clients and provides updates via client systems. Change and Innovation. Works within department and cross-functionally to create project plans, timelines and deliverables for special projects including system implementations. Communicates topics of importance to the team and receives information and feedback and ideas from the team via individual conversations and regularly scheduled team meetings. Communicates regularly with Operations, Attorneys and other colleagues by providing updates, changes, statuses, reports and metrics. Utilizes educational opportunities and professional publications to maintain / improve job knowledge. Knowledgeable about relevant changes to client expectations. Provides staff with opportunities to enhance their skills, knowledge and abilities. Holds candid career development conversations with staff.
Qualification and Experience
Requirements: Paralegal certification or Associate degree in business, law or related discipline; Bachelor’s degree preferred. 6 -10 years law firm, experience with lenders and mortgage services in the region located. 2 years' experience as a manager of people. Knowledge of at least one case management system; CaseAware preferred. Working knowledge of client systems; Black Knight, TEMPO, Pacer preferred. Must be able to work independently and comfortably in a fast-paced work environment while maintaining constant focus on excellent delivery. A sense of urgency and a meticulous attention to detail. Ability to maintain positive internal working relationships with office staff. Outstanding written and oral communication skills to communicate with attorneys, staff and clients. Outstanding organizational skills. Ability to handle a large volume of cases. Must have strong computer skills; Word, Excel and Outlook as well as thorough understanding of software systems to access and utilize client systems.
Stern & Eisenberg PC
9411 Philadelphia Road, Suite M
Baltimore, MD 21237