Job Details

Relocation Team Manager

Company name

Stewart Title Guaranty Company.

Organization Type

In-House

Job Type

Legal Staff

Posted on

Dec 05,2018

Years of Experience

5-10 yrs required

Location

Houston, TX
Practice Area
Real Estate >> Real Estate
  Employer Sponsored Job (Free to apply to)
 
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Profile

Relocation Team Manager
The candidate is responsible for managing a service delivery team dedicated to providing excellent service to customers by consistently meeting or exceeding service level standards. Manages a team of relocation coordinators and specialists. Maintains service level standards for all customers. Mentors and develops team associates. Completes timely associate evaluations. Prepares and/or presents training modules, internally or externally as required. New customer set up; reviews Service Delivery Assessment with new customers and develops and implements process flow. Provides timely monthly reporting to all customers. Prepares internal reporting as required. Oversees training of team associates and insures associates meet annual minimum training or mandatory training requirements. Invoices customers timely. Assists with Request for Proposals or Request for Information as required. Prepares for and participates in annual reviews with customers. Acts as a check signer. Participates in special projects as assigned. Travels as required for customer visits, professional conventions, seminars, etc. Backs up team associates on transactions as necessary due to seasonal volume increases, group moves, etc. Miscellaneous duties or special projects as assigned by managers.

Qualification and Experience

The candidate must have title, closing, escrow and /or relocation experience. Should have real estate, mortgage lending and/or paralegal experience. Should have customer service experience. Must have experience preparing conveyance documents. Must have general knowledge of real estate customs and practices nationwide and in Canada. Should have excellent organization, written/verbal communication skills and customer relations skills. Must have ability to work under pressure, prioritize and meet deadlines. Must have proactive, detail oriented with ability to multi-task. Must have positive attitude and quality minded. Must have certified Relocation Professional (CRP) designation. Must have minimum of 5-10 years of experience in the relocation industry which includes experience in the title industry.

Additional info

JOB ID: 00BDY

Company info

Hiring Coordinator
Stewart Title Guaranty Company.
1980 Post Oak Boulevard
Suite 800
Houston, TX 77056
Phone: 800-729-1900

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