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Child Support Officer II-III Duties: The candidate performs moderately complex child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and /or responding to customer inquiries. Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure. Conducts detailed in-office investigations to locate parties, verify employment and determine assets. Prepares documents relating to legal and administrative actions to establish or enforce child support orders. Negotiates lump sum payments from noncustodial parents who owe past due child/medical support. Negotiates out-of-court settlements and agreements with parties (CSO II only). Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Documents all case actions taken using the appropriate agency tools, including Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Attends court to assist legal staff, as needed. Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations. Assesses child support cases to determine the appropriate case action. Explains Child Support Program policies, procedures and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. Serves as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.
Qualification and Experience
Qualifications for Child Support Officer II: Graduation from high school or equivalent. Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, credit collections, investigations, legal assistant, legal secretary, or IV-A eligibility specialist. Skill in interviewing and negotiating. Skill in using a personal computer for word-processing and data entry/retrieval. Skill in basic mathematical computations. Skill in effective oral and written communication. Skill in exercising sound judgment and effective decision making. Ability to travel (including overnight travel) up to 30%. Ability to type 35 wpm.
Qualifications for Child Support Officer III: All the above qualifications for a CSO II and 1 year of full-time experience working in the following (or closely related) fields: Child Support Program, credit collections, investigations, legal assistant, legal secretary, or IV-A eligibility specialist. Investigative practices and techniques.
Preferred Qualifications: Graduation from an accredited four-year college or university. Investigative practices and techniques. Ability to proficiently read, write, and speak Spanish.
POSTING NUMBER: 18-0486
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