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Date Last Verified
Years of Experience
ProfileBusiness Intake Supervisor - Acceptance The candidate will maintain high standard for customer service and quality control. Deliver prompt results that take into account the unique needs of the attorneys and staff. Oversee issues related to staff hiring, personnel coaching and improvement, and termination. Review complicated and sensitive business intake acceptance issues and escalate appropriately for resolution. Work closely with the Business Intake - Services supervisor, Business Intake Manager and conflicts team to ensure coordination of systems, workflow and outcomes. Develop strong working relationships with attorneys, legal support staff and staff in other Firm administrative departments. Oversee and assist with the final review and approval of all potential new business and modifications to existing clients and matters through the Firm’s automated business intake system. Supervise daily department workflow to ensure timely completion of department responsibilities including reviewing for accuracy, thoroughness and completeness. Assist with development and delivery of all training to committee and practice group approvers on the business rules, applications, processes, and policies associated with business intake. In conjunction with the other Business Intake Supervisors and Business Intake Manager, identify staffing needs for the dedicated business intake team, including new positions, new hires, and terminations. Organize training of new employees, including documentation updates, on-going training sessions, and scheduled peer review. Meet regularly with members of the team. Update and ensure accuracy of all process and procedure documentation related to the Business Intake - Acceptance team. Recommend technology and process improvements. Oversee and support team’s performance in all routine and complex functions that support the activities of the department, including but not limited to new business intake systems, firmwide information barrier application, engagement letter management, SharePoint sites, and all department-wide administrative duties. Be available for urgent and confidential situations, including evenings and weekends. Be available 24/7 via mobile device. Work together with department management to deliver quarterly, annual and ad hoc, performance, management, statistical, and other reports. Other duties as assigned. Should preferably have 5-7 years of related experience, including conflicts searching or similar process management/risk management experience. Must have the ability to prioritize and handle multiple projects at once while meeting deadlines and working in a fast paced environment with minimal supervision. Four year college degree required. Advanced degree, J.D. or M.B.A. preferred. Must have strong organizational skills; must possess exceptional writing and oral communication skills; strict attention to detail; and possess strong interpersonal skills. Studies in areas directly applicable to the duties described above (e.g. business administration, project management, management, paralegal/legal assistant, finance) desirable but not required depending upon other professional and educational experience. Previous supervisory experience and demonstrated leadership abilities is a plus.
Job ID: 4600. Send resume.
Kirkland & Ellis LLP.
300 North LaSalle
Chicago, IL 60654
Current Employee - Reviewed on December 16, 2017
Make sure that you don't let any good eggs get stuck with the bad eggs because of a simple misunderstanding.Pros : I have been here for around two years now and everyone is happy and friendly. Any issues that I have had come up have been quickly fixed.