Job Details

Hotline & Training Managing Attorney (IMMIGRATION)

This job is expired...

Company name

Catholic Charities Community Services

Organization Type

Public Interest

Job Type


Practice Area

Public Interest Law

Years of Experience

Min 7 yrs required


USA New York City, NY

Posted on

Oct 19,2018

1529 hits 13 times Apply


The Hotline & Training Services Managing Attorney will guide, develop, and supervise the Hotline staff and will develop and provide trainings to legal staff throughout the Division and outside, as needed, as well as develop and provide Know Your Rights presentations and other informational materials in response to legal developments that affect immigrants and refugees.  The Hotline & Training Managing Attorney will also keep legal staff throughout the division updated about changes in laws, procedures and policies relevant to immigrants and refugees; will develop and provide trainings, Know Your Rights presentations and informational materials; will assist in developing legal strategies to address emerging issues, and will, as needed, engage with Division and Division Director in Senior Management matters.

Essential Duties and Responsibilities include the following (other duties may be assigned):

Hotline and Information Services Development: Will be expected to bring and develop program initiatives and ideas for utilization of Hotline services and staff in ways that are responsive to new and changing needs in communities and reflect forward leaning use of resources as well as statewide programmatic initiatives, as they arise.

Hotline supervision and quality assurance:

  • Monitor and evaluate counselor performance on all calls through each of the hotlines through regular spot-checking, and conduct follow-up with counselors (individually and through skills-based training) to improve performance if necessary.  Develop and reinforce call response protocols for each of the hotline programs, and ensure adherence to protocols.
  • Develop and implement quality assurance protocols on performance aspects; ensure reliability of information provided to the public.
  • Provide systematic mentoring, supervision, guidance, and support to hotline counselors on both substantive and operational matters.
  • Develop protocols and scripts for handling new types of calls and inquiries;
  • Handle difficult calls, and debrief with counselors.
  • Conduct staff training on program, protocols, and procedures.

Primary point of contact for anti-immigrant fraud campaign:

  • Assist victims of anti-immigrant fraud to file complaints with appropriate law enforcement authorities.
  • Coordinate filing the complaints with law enforcement agencies and serve as the primary point of contact for these agencies; network and liaise with representatives of law enforcement agencies, including the Federal Trade Commission, the NYS Attorney General’s Office, District Attorney offices, disciplinary committees, etc.
  • Provide appropriate referrals and information to victims of anti-immigrant fraud.
  • Provide supervision, training, guidance, and support to hotline counselors who handle calls from victims of anti-immigrant fraud.
  • In coordination with the Department Director, develop and manage outreach to promote the New Americans Hotline and the anti-immigrant fraud campaign throughout New York State.

Training and technical support:

  • Develop and provide in-house trainings for legal staff throughout the division, as well as law interns.
  • Develop and provide Know Your Rights presentations and informational materials in response to emerging issues affecting immigrants and refugees.
  • Participate in outreach activities, including presentations at community events and media outreach.

Position Type and Expected Hours of Work:

This is a full-time position that will require flexibility working two shifts: 9:00 AM to 5 PM and 12:00 Noon to 8:00 PM Monday - Friday. The position also requires willingness to travel throughout New York State and availability to conduct outreach/represent the Hotline and the Division at events held during weekend and evening hours.


Education and/or experience required:

1. Juris Doctor;

2. Admission to a bar of any state and/or the District of Columbia;

3. Bilingual in English and a 2nd language preferred, but not required.

4. At least seven (7) years of post-JD experience in immigration law and supervision.

Skills, Licenses, and/or competencies required:

1. Ability/willingness to travel throughout New York State.


Salary range: 78-80K

Company info

Catholic Charities Community Services

Company Profile

Catholic Charities of the Archdiocese of New York assists the poor and vulnerable through an extensive federation of more than 100 human service agencies and programs. Formally established in 1917, Catholic Charities developed into a federation of administered, sponsored and affiliated agencies. This federation of agencies, diverse in governance, administration and funding, stands united by a common vision of human dignity and service. Catholic Charities offers service to those of all religions with almost any human need. Catholic Charities serves the homeless, the hungry, the physically, mentally and emotionally challenged. We offer programs for youth, neglected children, the elderly, immigrants, and those living with HIV/AIDS. Catholic Charities collaborates with parishes and non-Catholic and Catholic partners in order to fulfill its commitment to building a compassionate and just society. Catholic Charities serves the Bronx, Manhattan and Staten Island, and ten counties of the New York metropolitan area including: Westchester, Rockland, Dutchess, Orange, Ulster, Sullivan and Putnam.