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Title Services Manager The candidate will be responsible for coaching, motivating and developing associates and to achieve operational goals. Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary. Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact. Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects. Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated. Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies. Performs other duties as needed. Bachelor’s degree or equivalent work experience is essential. Paralegal certificate or title agent license, preferred. Must have 3+ years of supervisory or leadership experience; 3+ years of company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care and 1-2 years of experience in a title or closing field.
Job ID: 1807119
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