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Years of Experience
ProfilePatient Advocate The candidate will contribute to the Hospital's mission by collaborating with stakeholders throughout the hospital including patients, family members and visitors to address and work toward preventing patient and visitor complaints and concerns. Must have an impact on the patient/visitor experience by addressing complaints timely and empathetically and on finances and quality/safety by identifying and addressing trends, conducting root cause analysis, and collaborating throughout the hospital to build a culture committed to improving the patient experience, reducing organizational risks and increasing comprehensive reporting. Bachelor's degree in Nursing or JD degree is needed. Should have 2+ years of experience in a full time capacity resolving complex customer complaints and/or managing organizational risk. Or Must have 5 years of experience as an RN or Attorney with demonstrated ability to de-escalate problems and resolve conflicts. Experience in a hospital setting is preferred. Medical terminology is preferred. Excellent communication and customer service skill is essential. Computer experience and comfort with learning new data bases are essential. Strong ability to work collaboratively with other members of the health care team sin Strong knowledge of Excel, Microsoft Word is essential.
Req Number: 18-149