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Organization TypePublic Interest
Years of Experience
Date Last Verified
Temporary Customer Licensing, Marketing, Sales and Design Associate The candidate will maintain and negotiate license agreements. Will be responsible for the user licensing of all IEEE online package products and ensures that licenses are negotiated effectively and promptly to facilitate the order process and to promote customer satisfaction. Specific duties include: License Agreement Negotiation; License agreement Maintenance; Large Contract Approval; Sales Representative Support; Dealer Support; Database Maintenance and Integrity; Departmental Administrative Support. Must have a BS/BA in Business Administration or other related field business field, paralegal/law experience is preferred. Prior training in SFA tools is essential (SalesForce.com is a strong plus). Should have 3+ years of relevant business experience in contract management and negotiations; or 1+ year of relevant business experience along with a completed undergraduate law degree or paralegal certification - CP or CLA), preferably in a deadline-driven, fast-paced, customer-focused environment. Prior experience must demonstrate exceptionally strong attention to detail in combination with a proven ability to follow-through on processes to ensure activity completion and to ensure the best interests of the IEEE are preserved and protected. Must have ability to gather, analyze, report and benchmark data. Must be a technologically savvy knowledge worker who seeks out technology solutions to business challenges. Expert working knowledge of Microsoft Excel, Word and PowerPoint. Must have demonstrated ability to work with Sales Force Automation (SFA) or Customer Relationship Management (CRM) software; experience with SalesForce.com is highly desirable; proficiency in email systems. Must have excellent command of the English language. He/she will interact daily and negotiate license agreement terms with customers. He/she will interact daily in person, by telephone, by e-mail and other electronic means with those staff who initiated the license agreement process. This person needs excellent communications skills and the ability to work with people of varying levels of management and from a variety of cultures. Ability to communicate effectively with customers and staff of all grade levels both in person and via phone conference. Must have demonstrated ability to read through license agreement language to understand customer requirements. Also must be able to comprehend customer queries and staff emails to determine proper course of action in response.
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