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Bankruptcy Paralegal The candidate will be responsible for building and maintaining client relationships by developing an extensive understanding of the assigned clients’ business and serving as a liaison between clients and firm to ensure the highest level of client service delivery and satisfaction. Assist trustee clients with projects. Manage client relationships by building and maintaining a positive relationship with key client contacts at all levels. Evaluate client’s case management needs and match with product solutions. Troubleshoot and source appropriate support channels internally and monitor progress of all tasks through regular follow-up and escalation as necessary. Conduct client training on new programs/products - including user group meetings. Assist sales force in identifying new opportunities with existing clients and developing new business. Perform project management functions. Implement new products and programs. Perform daily/weekly/monthly duties to support client services. Work closely with TCMS production team to resolve client reported issues. Review and analyze reported issues. Assist with special projects as assigned by management. Handle multiple projects simultaneously. Manage competing priorities. Should preferably have four year degree. Must have 3+ years of customer service experience. Bankruptcy or paralegal experience is a plus. Experience in handling and analyzing data flow through multiple systems is required. Experience handling multiple projects/initiatives simultaneously is needed. Strong written and verbal communication skills are a must. Skilled at using Windows OS/MS Office products is essential.
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