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Date Last Verified
Years of Experience
ProfilePatient Access Services Supervisor The candidate will be responsible for coordinating Medicaid eligibility and supervising the daily activities of the patient access service functions in the Financial Counseling, Centralized Scheduling, Admissions/Registration or Emergency Department at the Corporation. Supervises staff, assists in developing policies and procedures and implementing changes for process improvements to facilitate inpatient flow and clinical delivery of care. Supervises the daily activities of the patient access service functions; Plans and schedules work assignments ensuring adequate staff; Assists in recruiting, hiring and training personnel, evaluates staff based on established competencies and issues disciplines; Assists in developing and maintaining policies and procedures for patient access services; Proposes and implements recommendations for process improvement; Provides guidance to staff to ensure optimal efficiency; Collaborates with Patient Access Services Coordinator to monitor the quality/accuracy of patient accounts; determines training or re-training needs of staff; Oversees processing of Medicaid and Financial Assistance applications; Monitors follow through on accounts to ensure patients comply with Medicaid requirements; Serves as a resource to staff for issues regarding insurance guidelines and regulatory requirements; Ensures accurate/timely completion of payroll time entry, requests for time off and scheduling needs of staff; Supervises department purchasing activities and supply requisitioning; Attends meetings. Must have graduation from a regionally accredited or New York State registered college or university with an Associate's Degree in Health Services, Business, Paralegal Studies or Public Administration or related field and 3+ years of experience in patient access functions; or Graduation from high school or possession of a high school equivalency diploma and 5+ years of experience in patient access functions.
Erie County Medical Center Corporation
462 Grider Street
Buffalo, NY 14215