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Law Student - Government in Waco, TX **

U.S. Department of Veterans Affairs - Agency Wide Dec 24,2018 Sep 06,2018 Location Waco TX
This job is expired...

Government

Law Student

Profile

Information Technology (IT) Specialist (Customer Support) Duties: Resolving customer related technical software and hardware problems. Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets. Planning and delivery of IT customer support services. Preparing routine workload reports showing system use and available capacity. Submitting recommendations to improve the efficient use of the system and responding to special requests for system data. Maintaining and updating system files necessary to control all aspects of system operations and access. Performing other related duties and responsibilities as assigned/required. May be expected to travel for this position.

Qualification and Experience

Qualifications: The candidate must have 1 year of specialized experience equivalent to the next lower grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

For GS-07: The candidate must have 1 year of specialized experience equivalent to the GS-05 level that includes: applying, IT principles, methods, and practices in the customer service and customer support area to identify and resolve issues and problems.

For GS-09: The candidate must have 1 year of specialized experience equivalent to the GS-07 level that includes: planning and delivering customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements; troubleshooting, recovering, adjusting, modifying, and improving IT systems in order to provide advice and assistance to customers.

For GS-11: The candidate must have 1 year of specialized experience equivalent to the GS-09 level that includes: coordinating customer support activities sufficient to receive, respond to and ensure complete resolution of complex issues beyond what a help desk can resolve; providing comprehensive software, IT systems or equipment guidance and/or training to enhance customer knowledge, as well as to prevent recurring help desk inquiries; developing clear and concise IT reports and documentation for senior IT management.

OR

Education: May substitute education for the specialized experience required for each grade level.

For GS-07: Must have a Bachelor's degree with Superior Academic Achievement (S.A.A.) or one (1) full year of graduate level study (or law school, as specified in qualification standards or individual occupational requirements). (S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. 1. Class standing - Should be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. 2. Grade-point average (GPA) - Must have a grade-point average of: 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. 3. Election to membership in a national scholastic honor society.

For GS-09: Must have a Master's degree or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree.

For GS-11: Must have a Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.

Application Deadline: December 31, 2018.

Additional info

Announcement Number: CARX-18-10296651-AMe-OCA. Apply online. No emails. Visit website for more information.

Company info