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Carrot Peelers, Sales, Personality and Your Job Search
In-House
Legal Staff
Litigation - General (consumer)
5-10 yrs required
Legal Operations Manager, Consumer Litigation The candidate will handle duties that include: Log, review and timely escalate matters as needed to facilitate proper handling; Handle all phases of consumer litigation including service, validation of legal documents, research and investigation of the claim, information gathering, to drafting, and filing a response; Proactively utilize customer service tools and resources necessary to investigate claims; Research and draft responses to escalated questions and issues raised by customers, customers' attorneys, and other representatives; Engage, negotiate rates, and manage outside counsel (includes reviewing documentation and responses provided by outside counsel) as required for legal proceedings; Maintain and update internal documentation regarding consumer litigation compliance including case-specific documents, as well as summaries of legal research, approach to issues and/or regulators, responses to customers, and metrics; Work closely with engineering and product teams across the company to help develop and test relevant tools; Organize, log, and maintain accurate data regarding the volume and types of consumer claims for reporting purposes and to drive product and customer experience improvements; Perform various administrative tasks and backup support for general litigation, regulatory, privacy teams as needed. Strong analytical skills, high integrity and excellent judgment, supported by a point of view that is thought out and communicated well is required. Must have excellent written and verbal communication skills paired with a great sense of humor. Strong organizational and multitasking skills to manage competing priorities under demanding deadlines is required. Must have 5-10 years of substantial experience in consumer litigation as a paralegal or legal manager at a multinational company or law firm. Foreign language fluency is strongly preferred - German, Korean, or Spanish is a plus.
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