Job Details

Client Services Manager

Company name

Organization Type

Law Firm

Job Type

Legal Staff

Years of Experience

Min 10 yrs required


Chicago, IL

Date Last Verified

Feb 04,2018

Posted on

Feb 02,2018
Practice Area
Immigration >> Immigration
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Client Services Manager Duties: Supervise the casework for major corporate client within the Information Technology industry. Effectively communicates with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity. Analyze and record all client specific processes/procedures. Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues. Be aware of all client profile changes, paying close attention to business opportunities. Update client database regarding any changes in contact information. Serves as a team resource for client and office procedures. Delegate, prioritize and review work flow of Assistant Paralegals. Participates in team-wide projects, including training, recruiting and process improvement. Monitor client accounts to ensure compliance with SLA’s and quality of services. Manage and provide standard and customized reporting to meet the client’s needs. Provide on-going client specific training to the case team as appropriate. Work with attorney to set performance objectives and mentoring for junior staff. Participation in interviews of external candidates. Other duties as assigned.

Qualification and Experience

Requirements: BS or BA Degree required. 10+ years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function. Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knows client processes. Knowledge of case management and billing systems. Experience corresponding with clients directly on case processing and other procedural matters. Experience handling high touch client base with poise and confidence. Ability to prioritize own work and team’s work and take on multiple projects. Experience managing multiple direct reports. Excellent attention to detail. Excellent organizational skills. Exercises excellent judgment. Effective team management and communication skills. Strong written and oral communication skills.

Additional info


Company info

Hiring Coordinator
Fragomen, Del Rey, Bernsen & Loewy, LLP.
200 West Jackson Boulevard
Suite 1800
Chicago, IL 60606


"Best Firm in the County"

Current Employee - Reviewed on December 18, 2017

Keep your head above water and you will be able to do well here. The law firm does their best to make sure you will succeed.

Pros : I've been working with Fragomen, Del Rey, Bernsen and Loewy, LLP for over 2 years now. The staff is absolutely wonderful and very helpful. They treat me like family.
Cons : There is a lot of cases and work to be done every single day. The workload is tough but it is still manageable.
Current or former employee? : Current Employee

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