Job Details

It Manager Operations

Company name


Organization Type


Job Type


Date Last Verified

Jul 05,2019

Valid Through

Oct 18,2019

Posted on

May 16,2019

Years of Experience

Min 5 yrs required


Austin, TX, United States

Employment Type



Practice Area
Information Technology >> Information Technology
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IT Manager - Operations
The candidate responsible for leading a globally distributed team of system administrators and engineers, responsible for the day to day operations providing systems and application support across, in particular the Corporate systems environment. In this role will be accountable for building innovative solutions to support the environment, including Patching, automation, operational escalations, team engagement. Experience managing operation teams as a "Technical manager" is a must along with experience delivering high quality customer engagements and results. Knowledge and experience managing teams that provide support for infrastructure is also a key requirement. Prior experience with Cloud, Virtualization, physical support. This position reports directly to the Director of End User Operations. Manage company’s Austin office IT operations team as well as achievement of quality service level standards to ensure exceptional customer service. Plan work schedules for around-the-clock operations and assign staff to accomplish daily work by providing for variations in workload. Develop, coach, support and mentor staff members in order to maximize employee performance. Effectively set and monitor departmental goals, ensuring that both service level and budgetary targets are achieved. Seek out departmental process improvements, and encourage and reward employee ownership in the development and integration of new processes. May participate or lead customer service initiatives or projects. Serve as level escalation point, responsible for solving most complex customer service issues. Foster and facilitate inter-departmental communications and share best practices and process improvements. Completing employee performance plans and monthly evaluations. Lead by Example: serve as the role model for colleagues in living the company Leadership Principles/ Promote and support the company Vision: Expand Relationship & Revenue, Create Value & Solutions for Clients, and Strengthen Foundation Assets. Work with Engineering teams (Windows, UNIX, Network, Storage and Middleware) to translate application requirements into system requirements.

Qualification and Experience

The candidate should have 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree. Should preferably have 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD. Requires a minimum of 5-8 years’ experience in technical services industry or customer service environment with at least 3-5 years of leadership experience. Must have strong knowledge and experience in Unix (especially Linux) System administration activities; Serve as technical lead for collaboration technologies projects, as needed. Experience with SharePoint working with large enterprise SharePoint farms is a plus. Strong experience with Office 365, focused on SharePoint Online & OneDrive, including migration from on premise to cloud is a plus. Must have a strong commitment to execution, follow through and timely communication. A good team player with excellent communication and collaboration skills, with experience working in a global environment. Must have deep understanding of Operations efficiency levers (Service Level, Occupancy). Should have solid Change Management tactics. Addressing and influencing negative behaviors is required. Must have strong leadership and decision-making ability, able to demonstrate a business presence appropriate for client contact and staff interaction, and must possess a sound foundation in the customer assistance service industry. Must have advanced knowledge of tools, applications in the corporate industry. Proficiency in Microsoft Office products is required. Strong verbal and written communication skills required. Experience in Windows and Unix (especially Linux) System administration activities is required. Good knowledge and understanding on VMware, Hyper-V, HP, cisco, network are required. Must have good problem solving skills with focus on troubleshooting issues in complex production environments. Must have a strong commitment to execution, follow through and timely communication. A good team player with excellent communication and collaboration skills, with experience working in a global environment. Experience leading and collaborating with small to medium sized teams working in an onsite/offshore mode is required.

Additional info

Job Number: REF18088H

Company info

Hiring Coordinator
900 Metro Center Boulevard
P.O. Box 8999
Foster City, CA 94128-8999

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