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Organization TypeLaw Firm
ProfileSpanish Interpreter / Bilingual Legal Assistant Duties: Answering and returning calls (rotation for calls if handler team has Spanish speaker, 2nd in line). Clientâ€™s request serviced without team involvement (i.e. Client calls regarding late check, instead of advising team to handle, will take next step and contact OC or Adj., and follow up with status for clientâ€™s need. Clientâ€™s next day appointments, DME reminders, deposition prep, medical referral appointment, testimony and settlement conferences. Walk -in (non-scheduled appointment) paperwork explained or questions they have answered. Initial client contact with firm â€“ open new file and arrange initial appointment. Telephone conference, in-house appointment with attorney and C&R Agreement review with Paralegal (once comfortable handling solo). Deposition or Hearing if interpreter wasnâ€™t available for hearing, or client couldnâ€™t bring someone. Checklist (we have data base of merge letters in Spanish) WC Team will flip English task to reference to be sent in Spanish. Translating text from English to Spanish for clients complete understanding. Translating for other departments as needed (examples: Intake Dept, Employment Law & California Law).
Qualification and Experience
Qualifications: Bachelorâ€™s Degree in Criminal Justice, Business, Communication or like field. Working knowledge of workersâ€™ compensation and Law firm experience is a plus. Client Service Skills and experience required. Must be proficient in Microsoft Word, Excel, Outlook - continually expand this knowledge through ongoing learning. Excellent verbal and written communication skills, including ability to proofread for contextual, grammatical, typographical, and spelling errors in Spanish letters and forms. Strong interpersonal skills, focused on project and deadline management, determined to quickly adapt to new responsibilities and circumstances, and works well independently and as part of a team.
Pond Lehocky Stern Giordano
One Commerce Square 2005 Market Street 18th Floor
Philadelphia, PA 19103