Client Services Representative/Legal Assistant

Profile

Client Services Representative/Legal Assistant
The candidate will consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained. Take approximately 50-75 calls per day in a professional call center environment. Focus on retention of every client while providing excellent customer service. Solve problems and maintain confidentiality. Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system. Confidently address client’s concerns and complaints including those of upset clients. Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately.

Qualification and Experience

The candidate should preferably have Degree; or equivalent combination of education and experience. Should have customer service experience. Must have strong communication skills, both oral and written. Should have active listening skills. Should have ability to work well with others as a team. Must have multi-tasking skills and the ability to work well under pressure. Should have Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees. Call Center experience preferred. Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred. Spanish speaker preferred.

Company info

Hiring Coordinator
Heard & Smith, L.L.P.
Social Security Disability Veterans Disability Law 10715 Gulfdale St.
Ste. 100
San Antonio, TX 78216