Job Details

Customer Service Coordinator

Company name

The TJX Companies, Inc. (TJX)

Organization Type


Job Type



Grand Rapids, MI

Date Last Verified

Mar 13,2018

Posted on

Mar 12,2018
Practice Area
Corporate >> Corporate - General
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Customer Service Coordinator The candidate: Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently. Operate as a front line manager focused on executing store functions through staff members. Have a daily knowledge of where the store is on KPI's (Average Order Size, Conversion Rate, Daily/weekly Sales goals). Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team. Assisting with general supervision in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned. Complying with cash office procedures and preparing deposits. Supporting company standards of selling and customer service while leading by example. Maximize schedule effectiveness and increase team productivity. Develop top performers and consistently evaluate performance, providing coaching and direct feedback. Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits. Adjust priorities and manage time wisely in a fast-paced environment. Communicate in a clear, concise manner and listen attentively to others. Assumes Key Carrier responsibilities including but not limited to; supplementing Manager coverage, ensuring execution of store plan and adherence to all operational procedures, supporting Assistant Manager and backroom plan, re-prioritizing daily activities as needed based on store plan. Should have Bachelor's Degree in Accounting, Law Degree. High School education or equivalent required. Must possess superior customer relations skills. Must be available to work flexible schedule including weekends and evenings.

Company info

Hiring Coordinator
The TJX Companies, Inc. (TJX)
770 Cochituate Road
Framingham, MA 01701

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