Job Details

Child Support Officer Ii

Company name

Texas Office of the Attorney General

Organization Type


Job Type

Legal Staff

Date Last Verified

Jul 20, 2020

Valid Through

Nov 02, 2020

Posted on

Jun 11, 2020


La Marque, TX, United States

Employment Type



Practice Area
Family Law >> Family Law
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Child Support Officer II
Duties: The candidate performs routine child support work for the Office of the Attorney General (OAG) Child Support Division (CSD) Field Services Office (FSO). Work involves conducting detailed investigations to enforce court orders for child support and/or responding to customer inquiries. Assesses and takes the appropriate case action to enforce child/medical support obligation, or initiate case closure. Documents all case actions taken using the appropriate agency tools, including Texas Child Support Enforcement System (TXCSES), case/court documents. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository. Reviews cases to determine if the cases are eligible for closure. Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s). Researches case information on the computer including TXCSES. Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states' IV-D regulations. Explains Child Support Program policies, procedures and regulations to customers. Responds to customer inquiries and complaints. Assesses the validity of complaints against the IV-D program with impartiality. May serve as Notary Public. Performs related work as assigned. Maintains relevant knowledge necessary to perform essential job functions. Attends work regularly in compliance with agreed-upon work schedule. Ensures security and confidentiality of sensitive and/or protected information. Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualification and Experience

Qualifications: Graduation from high school or equivalent. Bachelor's degree from an accredited college or university. Experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, credit collections, investigations, legal assistant, legal secretary, or IV-A eligibility specialist. Skill in interviewing and negotiating. Skill in using a personal computer for word-processing and data entry/retrieval. Ability to type 35 wpm. Preferred Qualifications: Graduation from an accredited four-year college or university. Ability to proficiently read, write, and speak Spanish.

Additional info


Company info

Hiring Coordinator
Texas Office of the Attorney General
5300 FM 2004 Rd
La Marque, TX 77568

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