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Organization TypePublic Interest
Years of Experience
Bilingual Tenant-Landlord Case Manager Duties: Develop sufficient expertise in California state law, local ordinances and in dispute resolution subject matter to be able to provide counseling to clients with housing problems. To be knowledgeable of local resources sufficient to provide information and referral of appropriate resources to those in need. Provide parties to a dispute with counseling, conciliation, mediation referral, or legal referral sufficient for resolving the dispute/problem. Maintain accurate and complete case management database records and information and referral records for all cases and calls. Maintains and monitors jurisdictional goals and statistics flowing out of the database. Correctly follow procedures for follow-up activities, including program letters and emails sent to parties, with all necessary documents and attachments. Conduct community outreach and education on landlord/tenant issues to residents, non-profit agencies and other community organizations, and act as the agency liaison with government officials and other organizations for the purpose of both distributing the information and promoting the program. This includes, public presentations, brochure distributions, participating in collaborative groups and maintain community partnerships. Prepare and submit activity reports on a quarterly and annual basis to funding sources. Work cooperatively with other case managers to achieve agency objectives, including attending staff meetings, and working on special team and individual projects to further the mission of the agency. Perform other miscellaneous work as assigned, including answering phones, recording and compiling data, attending meetings and participating in training programs. Assist in other projects as needed.
Qualification and Experience
Qualifications: Bachelorâ€™s or Masterâ€™s degree in Law, Human Services, Dispute Resolution or related field Intake or phone counseling experience highly desirable. Excellent oral, written communication and presentation skills. Fluency in Spanish is preferred. Excellent computer skills (Microsoft Office software). Organized and able to maintain accurate records with attention to detail. Highly motivated, and capable of working in a busy environment. Capacity to work without close supervision, with an active case load and short timelines. Willingness to occasionally participate in evening and weekend events is expected. Knowledge of Tenant-Landlord law highly desirable, but not required.
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Company infoHiring Coordinator