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Director, Commercial Counsel The candidate will be the point of contact attorney with the company’s Global Customer Service Organization, providing legal support for all aspects of this multi-faceted business. With a keen eye for navigating business and legal issues spanning this organization, this role requires someone with a strong, strategic vision and keen ability to see around corners. In addition to the structuring of global third-party partnerships and the roll out of new customer support features and functionality, manage employment, privacy, consumer protection, and intellectual property issues. Significant components of this role include: (1) reviewing, drafting and negotiation of contracts for global complex strategic partnerships; (2) evaluation and mitigation of business risks domestically and internationally; and (3) familiarity with key business trends and devising innovative ways to address those trends. Interact side-by-side with key business stakeholders as the “go-to” lawyer for structuring, negotiating and bringing to close international complex, strategic customer support partnership transactions. Draft and negotiate high-value contracts to procure goods and services from strategic vendors. Independently coordinate with functional stakeholders, including Privacy, Information Security, Risk Management, Tax, Litigation, IP, and other internal teams. Proactively pursue and execute operational efficiencies in the commercial contracts context to improve processes, including technology solves, to improve service and responsiveness levels in a scalable manner. Actively monitor business trends and creatively addressing same. JD from an ABA accredited law school and 12+ years of experience with customer service outsourcing, technology, mobile, or Internet space, with a preference for e-commerce required. Experience in the following areas: Commercial Contract drafting and negotiation; Customer Service Outsourcing; Privacy/data protection; Intellectual Property; Consumer protection required. High proficiency and proven experience working with business and technology leaders, and managing senior level business relationships required. Excellent communication, analytical, and problem-solving skills required.
Requisition ID: R0019700
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