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Organization TypePublic Interest
Years of Experience
Date Last Verified
Substitute Advocate Duties: Provides crisis intervention and counseling, information, referral, advocacy, and emotional support on a regular basis by phone and in-person to residential and non-residential clients, including crisis hotline callers. Conducts client intakes, resident orientation, contracts, and exit interviews. Performs recordkeeping functions pertaining to clients in the Shelter Programs, including data collection, reporting, and case notes. Maintains current knowledge of interpersonal abuse. Responds to the safety and welfare of the residents of Crossroadsâ€™ Emergency Shelter. Maintains care of the facility by reporting needed repairs and health/safety hazards to the facilities manager. Assists in maintaining the shelter and helps ensure the readiness of rooms for occupancy. This includes minor maintenance, necessary cleaning, and stocking of linens, supplies, etc. Maintains supply of forms and handouts, assembles client files and folders. Assists in delivery of the Crosstrails Program and Med Unit programs as appropriate. Assists in gathering of statistical data on program activity. Performs related duties as assigned by the Shelter Manager.
Qualification and Experience
Qualifications: A third or fourth year student working toward a Bachelorâ€™s Degree in Human Behavioral Science or related field. Experience in human services or related field preferred. Knowledge concerning domestic violence. Ability to effectively counsel and provide information in crisis situations. Knowledge of local community and human services resources. Effective written and verbal communication skills. Bilingual Spanish/English a plus.
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