Job Details

Claims Manager, Cyber / Tech

Company name

Ironshore Inc.

Organization Type


Job Type


Date Last Verified

Nov 09,2019

Valid Through

Feb 22,2020

Posted on

May 16,2018

Years of Experience

Min 5 yrs required


New York City, NY, United States

Employment Type



Practice Area
Information Technology >> Information Technology
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Claims Manager, Cyber / Tech
The candidate will be managing and training group of 4-6 individual contributors handling cyber/technology/media and Insurance Agent broker claims. Establishes and manages processes for adequate reserves for both indemnity and expense and reviews reserves on a regular basis to ensure adequacy. Provides processes and direction to external lawyers with respect to coverage, investigation and ultimate settlement, including, direct and indirect participation in mediation, trial prep and negotiations. Actively pursues all avenues of recovery including, but not limited to timely recovery of deductibles from Insureds and manages subrogation activities. Provides regular reports to the SVP on cyber process development, reporting and claims that will exceed or likely to exceed the authority level. Conducts claims audits. Manage the overall quality of the performance of claims staff, Attorneys and external vendors. Implement, maintain and monitor departmental standards and procedures. Involved with new product development. Provides training to new members of the team and acts as a technical resource to Cyber Claims Staff, as well as other divisions. Responsible for performance, development and coaching of staff (i.e. hiring, terminating, performance and salary increases). Assist and update Underwriting, Brokers, Risk Managers and Reinsurers in their queries as to specific claims or claim handling for Cyber/Tech claims. Bachelors' degree required; JD highly preferred. Should have 10+ years claims handling within a Professional Liability. Must have 5 years of cyber claims experience and progressively more responsible work experience. Supervisory/Management experience required. Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, computers and product competition within the marketplace. Knowledge of law and insurance regulations in various jurisdictions needed.

Company info

Hiring Coordinator
Ironshore Inc.
28 Liberty Street, 4th Floor
New York City, NY 10005

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