Support PDF,DOC,DOCX,TXT,XLS,WPD,HTM,HTML fils up to 5MB
Organization TypeLaw Firm
Years of Experience
Date Last Verified
ProfileSenior Litigation Support Coordinator Duties: Serves as an advisor and/or consultant to attorneys and their clients regarding automation needs, meeting with attorneys and clients as necessary to analyze case needs and determine appropriate case automation plans. Prepares recommendations, budgets and project plans for acquiring and implementing recommended solutions. Defines business and technical requirements for specific case matters and then develops and/or coordinates the development of specialized databases or programs. Implements and/or oversees implementation of agreed upon solutions, providing interim first-level support and then preparing and effecting the successful transfer of support responsibilities to the appropriate internal and/or external resources. Manages relations with outside vendors (for such tasks as eDiscovery processing, document coding, imaging, OCR conversion, and custom software development) which includes preparing requests for proposals (RFPs), soliciting and evaluating vendor proposals, overseeing work in progress, reviewing work performed and approving invoices. Addresses automation needs of litigation groups by surveying market for new technologies and tools, evaluating alternatives, forming recommendations and assisting in acquiring and implementing new technologies. Assists preparing manuals and instruction materials for training personnel in litigation tools and processes and provides training when appropriate, especially with vendor provided tools. Diagnoses and corrects system and network problems related to litigation services tools and serve as a technical liaison to appropriate vendors. Works with members of other technology groups at firm to resolve technical problems that may arise. Handles multiple projects and priorities under stressful circumstances. Operates as a timekeeper in a timekeeping environment. Serves as a team lead on client relationship issues for larger matters and demonstrates leadership in effective project portfolio management. Serves as a mentor to less experienced members of the department. Serves as a team lead within the office, in the absence of a manager within the office. Contributes to the Firm’s Service Excellence initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a “can do” attitude to internal members/departments of the Firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
Qualification and Experience
Qualifications: Undergraduate degree in Business, Legal Studies, Information Systems, or related fields; or significant relevant experience. Graduate degrees in law or business preferred. 5+ years’ experience with legal technologies, including 3+ in an advisory capacity, preferably in a law firm environment. Prior experience as an attorney or legal assistant highly preferred. Project leadership experience required. Knowledge of the litigation process, law firms, and litigation specific software tools such as DISCO, Recommind, Relativity, CaseMap, Introspect, Concordance, Summation, and image capture and viewing systems (e.g., DocuLex, IPro). Computer programming with tools such as Visual Basic, C++, HTML helpful Knowledge of SQL, .net, XML, and Concordance CPL helpful Knowledge of relational databases such as Microsoft Access, their design and use is required. Knowledge of various data storage methodologies; effective methods for harvesting information from those sources using evidentially defensible methods; strategies for converting harvested data to reviewable form; various review methodologies and systems, including vendor-hosted ASP solutions; and methods of effective electronic production. Knowledge of automating legal processes. Ability to conceptualize and communicate to non-technical audiences the lifecycle of litigation information and data, determine the feasibility of automating matters, and implement recommended solutions. Ability to assist users in determining specific application requirements, manage the meet these requirements, implementation of these requirements and, when necessary, learn new technologies that meet these requirements. Ability to handle high stress situations and deal successfully with conflict. Ability to communicate technical concepts to non-technical personnel in a clear manner. Ability to manage multiple assignments. Ability to pay attention to detail. Ability to take ownership of client requests and his/her team’s success. Strong presentation and communication skills (written and verbal) in order to interact effectively with firm attorneys and their clients. Strong project management skills. Strong organization skills Strong client-service orientation skills.
Tracking Code: 1061-437
399 Park Avenue
New York City, NY 10022-4614
Former Employee - Reviewed on December 16, 2017
I would like to see this firm give promotions and reviews more frequently. Considering how big this firm is this should not be much of an issue.Pros : I loved it while I was at this firm. There is always an interesting case to work on and everyone is very helpful and accommodating. I also enjoyed the friendship that I formed with my secretary.