Job Details

Director Implementations

Company name


Organization Type


Job Type


Valid Through

Sep 25,2019

Posted on

Jun 12,2019

Years of Experience

Min 8 yrs required


Foster City, CA, United States

Employment Type



Practice Area
Immigration >> Immigration
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Director Implementations
The candidate support staff level and is responsible for applying independent judgement in resolving issues and making recommendations. The position requires a high level of interaction and collaboration with business and technical leaders across the company, serving as a subject matter specialist to clients and internal teams. Will lead complex implementations of company Business Solutions products with financial institutions and fintech partners in North America. The individual will manage end-to-end implementations, including client consultation, project management, meeting management, training and handover to Account Management teams for ongoing support. A significant portion of this role will involve developing clear and professional external documentation and internal workflow processes. Build relationships with company client institutions and act as a liaison to internal company groups to create strategies to make valuable contributions and enhance relationships. Lead the implementation of company Business Solutions products using Project Management Methodology best practices and skills. Lead activities for company Business Solutions applications and platforms; including establishing clear project plans, status and expectation setting for technical migration activities. Provide technical expertise to structure an effective implementation. Build strong customer relationships with the ability to simplify complex problems to support business needs. Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings. Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to enhance external and internal communications. Create and maintain necessary internal and external implementation documentation and forms. As a subject matter expert, acquire and maintain a deep understanding of supported services to train customer and internal stakeholders. Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency. Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines. Responsible for accurately recording project progression within a CRM system.

Qualification and Experience

The candidate should have 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD. Should preferably have 10 years progressively responsible experience in customer service, implementation or consulting role in financial services, payment card, or information services, with a Bachelor’s degree. Experience (at least 8+ years) using project management methodology is desired. Should preferably have Experience with B2B solutions and/or commercial card solutions. should have experience with corporate travel. Must have experience working with financial data, and knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.. Knowledge in application programing interfaces (APIs) gateways is required. Must have excellent verbal, written, presentation and interpersonal skills and excellent time management, organization, and planning skills. Ability to communicate effectively with both business and technical resources is required. Should preferably have hability to comprehend and articulate complex technical concepts in layman’s terms. Must have demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers. Demonstrated ability to work in a complex organization to understand business and customer needs, providing the best solution to meet those needs is required.

Additional info

Job Number: REF18838P

Company info

Hiring Coordinator
900 Metro Center Boulevard
P.O. Box 8999
Foster City, CA 94128-8999

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