Job Details

Client Serivices Represenative

Company name

Organization Type

Law Firm

Job Type

Legal Staff

Years of Experience

1-2 yrs required

Location

Chicago, IL

Date Last Verified

Jan 05,2018

Posted on

Dec 16,2017
Practice Area
Corporate >> Corporate - General
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Client Services Representative DUTIES: Provides quality support to clients with moderately complex transactions and processes on a daily basis. Under general supervision, assists clients by responding to phone, email and other inquiries regarding company services and procedures. Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Reviews daily open items to ensure proper follow-up and closure. Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required. Will be a direct contact between the Firm and clients. Maintains professional appearance and neat work area.

Qualification and Experience

Qualifications: High School Diploma. Bachelor’s Degree, Associates Degree preferred. 1-2 years of experience as a client service representative. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to read and interpret documents such as safety rules, SOP Standard Operating Procedures and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Company info

Hiring Coordinator
Mandarich Law Group LLP
420 N. Wabash Ave
Suite 400
Chicago, IL 60611

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