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Organization TypeLaw Firm
Years of Experience
Date Last Verified
Client Services Representative DUTIES: Provides quality support to clients with moderately complex transactions and processes on a daily basis. Under general supervision, assists clients by responding to phone, email and other inquiries regarding company services and procedures. Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Reviews daily open items to ensure proper follow-up and closure. Responsible for the quality and completion of own work. High school/secondary school or the equivalent combination of education and experience is required. Will be a direct contact between the Firm and clients. Maintains professional appearance and neat work area.
Qualification and Experience
Qualifications: High School Diploma. Bachelorâ€™s Degree, Associates Degree preferred. 1-2 years of experience as a client service representative. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to read and interpret documents such as safety rules, SOP Standard Operating Procedures and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Company infoHiring Coordinator