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Years of Experience
Date Last Verified
Case Coordinator The candidate will regularly meet and communicate with CMs and local manager to discuss case issues (pertinent information and potential problems); all basic administrative support for CMs and panelists; this support includes, re-scheduling and coordinating hearings and/or conference calls, A/R calls, and pre-hearing preparation calls to ensure all client needs are met. Will serve as CM apprentice; competent to cover a CMâ€™s desk in their absence; develop overall CM skills, enhance the client experience and support the client, panelists and CMs before, during and after a case is heard. Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time. Effectively and articulately communicate with our clients in regards to services, policies, procedures, etc. Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient. Must be able to articulate, understand, support and perform in accordance with all fitm policies and procedures; basic proficiency in all ADR processes and procedures (arbitration, mediation, court reference, etc.); knowledge of panelistsâ€™ practice preferences in the local Resolution Center (RC). Should be computer literate and proficient in all software programs required. Should have good verbal and written communication skills. Should have a Bachelorâ€™s degree, preferred or a paralegal certificate which requires 2+ years of education. 3-5 years work experience in administration; legal experience and client service experience is a plus. Application Deadline: 2018/06/29.
Job Number: 003224. Send cover letter and resume.
Company infoHiring Coordinator