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Years of Experience
Date Last Verified
Senior Project Manager Duties: Serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects; Drives overall client satisfaction through effective coordination and communication of client deliverables; Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise; Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Director; Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners; Manages and reports to clients on project budget and financial status; Provides strategic and tactical guidance to deliver EPIQ’s best practice for Client Services as well as cross-functionally within the e-discovery business unit; Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Director; Ensures that an update to date record is maintained with regard to the status of all projects being worked on; Provides substantive oversight to client-specific projects on a day-to-day basis; Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality; Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering; Leadership Competencies Results Oriented – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Client Focus – Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Communicating with Impact – Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses. Planning and Organizing – Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately. Problem Solving – Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action steps to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions. Influencing Others – Uses appropriate interpersonal styles to persuade others to accept a position or initiative that results in action positively impact business results; assesses the current situation and adapts interpersonal style to suit the target audience; makes recommendations based on the desire to achieve a specific impact or effect or a course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports. Delegating – Clearly delegates both ordinary and critical tasks and decisions; shares responsibilities and decisions effectively; demonstrates trust in others to perform work assignments; allows others to complete tasks and decisions; establishes follow-up mechanisms to ensure delegated tasks are completely timely and effectively. Required Qualifications & Characteristics A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers. Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities Demonstrated success in the management of multiple simultaneous projects. Oral and written communication skills which provide a strong and confident leadership presence. Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements. A solid understanding of database design and management, data processing activities and legal document review requirements. Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Qualification and Experience
Qualifications: A bachelor’s degree. A graduate degree such as a JD degree or Masters of Business Administration (MBA) a plus. 4+ years’ consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider.
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